At Hairvana Hair Oil, customer satisfaction is important to us. We carefully inspect and package every order to ensure our products reach you in excellent condition.

Although we currently do not offer returns or refunds, we are committed to resolving genuine product-related issues through our Free Product Replacement Policy.

1. Returns & Refunds

At present, Hairvana does not accept returns or provide refunds for purchased products.

All confirmed purchases are considered final, except where a remedy is required under applicable consumer protection laws.

However, if you receive a damaged, defective, or incorrect product, we will review your concern and arrange a replacement at no additional cost for eligible claims.

2. Free Product Replacement

We offer free replacement in the following situations:

• Damaged Product: Your product arrives broken, leaking, or physically damaged.

• Defective Product: You receive a product with a manufacturing defect or packaging issue.

• Incorrect Product: You receive a different product or size from what you ordered.

• Other Genuine Issues: If you experience another product-related problem, our support team will review your concern and provide an appropriate resolution.

For approved replacement requests, Hairvana will cover the replacement product and delivery charges.

3. Important: Record an Unboxing Video

To help us verify and resolve any delivery-related issues quickly, we strongly recommend recording a clear, continuous video while unboxing your order.

Please ensure your video shows:

1. The sealed courier package before opening.

2. The complete unboxing process without cuts or interruptions.

3. The product and its packaging.

4. Any visible damage, leakage, defect, or incorrect item received.

Important: Keep the original packaging and do not discard any damaged items until your concern has been reviewed.

An unboxing video helps us assess your claim efficiently. However, customers may still contact us if a video is unavailable, and we will review other relevant evidence.

4. How to Request a Replacement

If you experience an issue with your Hairvana order, please follow these steps:

1. Contact our support team as soon as possible, preferably within 24 hours of delivery for visible shipping damage or incorrect items.

2. Share your order number and registered contact details.

3. Provide clear photographs or an unboxing video showing the issue.

4. Briefly explain the problem you experienced.

5. Our team will review your request and arrange a replacement if the claim is approved.

Replacement requests are reviewed individually based on the circumstances and supporting information provided.

5. Replacement Delivery

Once your replacement is approved, we will arrange a new shipment through M&P Courier Services.

There will be no additional product or delivery charges for approved replacement orders.

Our standard estimated delivery timeframe is 3–5 working days after dispatch, subject to your location and courier operations.

6. Non-Eligible Requests

Subject to applicable consumer protection laws, replacements are generally not offered for:

• Change of mind after purchase.

• Personal preference regarding the product’s fragrance or texture.

• Products damaged due to improper handling or storage after delivery.

• Requests based solely on individual hair-care results or expectations.

• Claims involving misuse or alterations after receiving the product.

7. Customer Support

If you receive a damaged or incorrect product, or have another genuine concern, please contact us through our official Instagram account.

Instagram: @hairoilhairvana

Our team will assist you in reviewing your concern and finding an appropriate resolution.

Hairvana Hair Oil — Healthier Hair, Naturally.

We care about your experience and believe every customer deserves to receive their order in proper condition.